Refund Policy
Last updated: November 2025
Effective Date: November 2025
Last Updated: November 2025
At Apptimus Tech (Pvt) Ltd., we strive to ensure customer satisfaction with every Apptimate ERP subscription. This Refund Policy explains the limited circumstances under which refunds may be issued for payments made on https://apptimate.io.
1. Payments
All payments (setup fees, subscription renewals, or module upgrades) are processed securely through PayHere. All transactions are handled according to PayHere’s terms and conditions.
2. Refund Eligibility
Refunds may be granted only under the following conditions:
- You were charged twice for the same transaction.
- The payment was successful but system access was not provided due to a verified technical issue.
- A payment processing error occurred, such as an incomplete or failed transaction.
Refunds will not be issued in the following cases:
- Once the ERP system has been successfully activated or accessed.
- Dissatisfaction with the product after setup or training.
- Network, configuration, or user environment issues beyond our control.
- Partial usage of subscription period after activation.
All payments are considered final and non-refundable except for the specific cases mentioned above.
3. Request Process
To request a refund:
- Submit a request via the inquiry form available on our website.
- Include your name, email address, payment ID, date of payment, and the reason for the refund.
Our support team will review your request and respond within 5–7 business days.
4. Processing Time
Approved refunds are typically processed within 7–14 business days, depending on your bank or payment provider’s policies.
5. Contact Us
If you have any questions about this Refund Policy, you can contact us through the inquiry form on our website: